First 600 miles oil change... something went wrong

8091 Views 26 Replies 12 Participants Last post by Ed K, Jul 17, 2017

itsraz

Discussion Starter · Jun 28, 2017

So I went over to my dealership yesterday when the bike hit 600 miles. To my surprise, maybe cause I don't know how any of this works as its my first real brand new purchased vehicle (usually I always buy used) The warranty didn't cover maintenance charges and the dealership charged me $304 for an oil change! Maybe this is normal I just know that in the future I'm doing my own oil changes. Anyways whats done is done, I paid the hefty bill and started the bike up. To my surprise, as soon as I was about to ride away, my check engine light came on. I showed the dealership and they diagnosed the problem. I'm not sure what went inside that dealerships mechanic head/shop but somehow when the battery got checked as a routine maintenance, battery acid was leaked onto my o2 sensor wiring and fried it. So now the whole unit needs to get changed on a brand new bike, I have to wait a week if not more and I paid $304 to **** up my bike to some mechanic dweeb. I was tired and didn't cause much havoc in the shop but I expect to get fully reimbursed for that $304 and try to get compensated for my time and stress.

I'm going to thoroughly check the bike while its in their possession before I pick it up and make sure that battery acid didn't hit the frame or chassis. In all reality, I expect a new bike if I see any more of their **** ups.

did anyone ever hear of this happening?

1 - 20 of 27 Posts

se7en

· #2 · Jun 28, 2017

First, that service amount is spot on for Ducati...and it's not just an oil change. Review your Owners Manual. Second, it doesn't sound like the mechanic did anything wrong. It sounds like a bad battery and bad timing. The battery is sealed and should not leak. All the mechanic did was check to make sure it's still tightened properly. I doubt you will see any reimbursement.

Good luck and let us know the outcome.

JaggerCat

· #3 · Jun 28, 2017

The $304 wasn't just for the oil change, I hope you know, it's was for the break in service and that cost is pretty typical, from what I've read. The other part, well that's pretty much bullcrap, and I do hope you get ALL the money you've paid out back. Sorry to hear about your screwed up experience, it sucks because you'll be missing out of prime riding this time of year till you get your bike back. Hang in there! :|

Fredinfrance

· #4 · Jun 28, 2017

How could they spill acid from a battery that does not have liquid acid and that is sealed? You are too quick to point the finger and are assuming that your bike has a 1960's battery fitted.

itsraz

Discussion Starter · #5 · Jun 28, 2017

se7en said:
First, that service amount is spot on for Ducati...and it's not just an oil change. Review your Owners Manual. Second, it doesn't sound like the mechanic did anything wrong. It sounds like a bad battery and bad timing. The battery is sealed and should not leak. All the mechanic did was check to make sure it's still tightened properly. I doubt you will see any reimbursement.

Good luck and let us know the outcome.

I know that my check engine light didn't come on prior to the routine service... so common sense just leads me to believe that the mechanic either punctured the battery somehow or tested it in a way that would lead to a leakage

itsraz

Discussion Starter · #6 · Jun 28, 2017

Fredinfrance said:
How could they spill acid from a battery that does not have liquid acid and that is sealed? You are too quick to point the finger and are assuming that your bike has a 1960's battery fitted.

that was what the service manager told me. He said acid spilled on my o2 sensor wiring

JaggerCat

· #7 · Jun 28, 2017

Fredinfrance said:
How could they spill acid from a battery that does not have liquid acid and that is sealed? You are too quick to point the finger and are assuming that your bike has a 1960's battery fitted.

And YOU are too quick to not believe him.

Reactions: 1

klev

· #8 · Jun 28, 2017

itsraz said:
se7en said:

First, that service amount is spot on for Ducati...and it's not just an oil change. Review your Owners Manual. Second, it doesn't sound like the mechanic did anything wrong. It sounds like a bad battery and bad timing. The battery is sealed and should not leak. All the mechanic did was check to make sure it's still tightened properly. I doubt you will see any reimbursement.

Good luck and let us know the outcome.

Click to expand...

I know that my check engine light didn't come on prior to the routine service... so common sense just leads me to believe that the mechanic either punctured the battery somehow or tested it in a way that would lead to a leakage

The check engine light is set to trigger at 1000km, which is about 621 miles, so that's good too.

MasterMind

· #9 · Jun 28, 2017

I'm really interested to hear more about this battery thing.. So is it possible or not possible to have acid leak out either due to some sort of test or puncture?

amoslws

· #10 · Jun 28, 2017

So did they repair the sensor. How did they get acid on it. Did they have a loose jumper battery hanging around or was it the battery from your bike.

itsraz

Discussion Starter · #11 · Jun 28, 2017 (Edited)

amoslws said:
So did they repair the sensor. How did they get acid on it. Did they have a loose jumper battery hanging around or was it the battery from your bike.

I have no fricken idea. They're not going to repair the sensor, it just got on the wires but supposedly they have to replace the entire unit. It was the battery from my bike, from what I understood it leaked from the knobs on top and the service manager said hes never seen anything like it and he documented it to show ducati. He apologized for the mishap and gave me a speed triple as a loaner.... bike is a torque monster

Reactions: 1

itsraz

Discussion Starter · #12 · Jun 28, 2017

MasterMind said:
I'm really interested to hear more about this battery thing.. So is it possible or not possible to have acid leak out either due to some sort of test or puncture?

if the service manager is as honest as i believe he is it's very possible lol. I'm not sure if they punctured it due to carelessness and trying to avoid fault or it was just a faulty battery that happened to leak when it was removed from my bike for testing. I'll research it further when i get my bike back.

one thing for certain is I will have to inspect the **** out of it because of any battery acid got on my frame or chasis I'll request a brand new bike... that is bullshit.

Tez

· #13 · Jun 28, 2017

Sorry to hear this itsraz
I feel your pain
Hope all is ok

Reactions: 1

amoslws

· #14 · Jun 28, 2017

For the record, the whole bike is under warranty. Dealer must pay for the replacement of sensor and battery.

Reactions: 1

itsraz

Discussion Starter · #15 · Jun 28, 2017

amoslws said:
For the record, the whole bike is under warranty. Dealer must pay for the replacement of sensor and battery.

they are but it still sucks knowing it only has 603 miles and already is undergoing replacement products. I'm more worried that acid leaked onto more than just wires and over time i'll find out its eating my frame.

steeve

· #16 · Jun 28, 2017 (Edited)

klev said:
The check engine light is set to trigger at 1000km, which is about 621 miles, so that's good too.

That's the service light this warning light is something different.

I'm pretty certain the battery is a gel battery that's sealed and the mechanic wouldn't be in the battery area. I would ask to view the problem parts to make sure everything is as they say. Also give the battery area a good look over as you say, acids not a kind item to get on anything.

amoslws

· #17 · Jun 28, 2017 (Edited)

itsraz said:
I have no fricken idea. They're not going to repair the sensor, it just got on the wires but supposedly they have to replace the entire unit. It was the battery from my bike, from what I understood it leaked from the knobs on top and the service manager said hes never seen anything like it and he documented it to show ducati. He apologized for the mishap and gave me a speed triple as a loaner.... bike is a torque monster

Please read the details on this link identifying sealed and spill proof, meaning no possibility of leaks. I think your dealer is taking the p!ss. Do you still have the original. Did they swap you for a piece of sh!t battery.

This is the SS battery.

YTX14-BS

itsraz

Discussion Starter · #18 · Jun 29, 2017

amoslws said:
Please read the details on this link identifying sealed and spill proof, meaning no possibility of leaks. I think your dealer is taking the p!ss. Do you still have the original. Did they swap you for a piece of sh!t battery.

This is the SS battery.

YTX14-BS

I'll let you know once I get to look at the bike next week, once i told them the check engine light went on after my oil change I haven't seen it and all i know is just what they told me

Snowboard Duke

· #19 · Jun 29, 2017

itsraz said:
they are but it still sucks knowing it only has 603 miles and already is undergoing replacement products. I'm more worried that acid leaked onto more than just wires and over time i'll find out its eating my frame.

You went in too early. You will have to return and have them turn off the service "light/symbol" when it comes on at 621 miles.

propaneman

· #20 · Jun 29, 2017 (Edited)

are you guys saying the bike puts the engine light on when its time for service and will not go off till its done? Sorry last post from "Snowboard Duke" says you you have to have the dealer turn it off. Can we do that ourselves? I ask because I want to do all the service on my own bike, I know, I know silly.

I think Its important that we know how to work on our own bikes. And you all will only learn when i screw @*&( up.

I have the oil filter tool from my last monster and its fits, so oil change is easy. I'll research what else needs to be done at 600 or do you think i should just have the dealer do it and not mess with 600m check in?

1 - 20 of 27 Posts

This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.