Mirror vibration complaints

24016 Views 106 Replies 24 Participants Last post by LowRyter, Feb 26, 2019

steeve

Discussion Starter · Jun 20, 2017

I'm sorry this is a fresh thread. But I'm away in Europe for several weeks, at sea!

So I'm having some internet difficulty.

I thought you shoukd read the response I just received from Ducati UK.

I'm surprised they only have my complaint! I've made an official complaint to my dealer some time ago. These are obviously not getting through to Ducati UK or Ducati USA or in Italy. I'm still firmly convinced that the mirrors do not meet EU, UK or USA vehicle standards.

But I attach the response below. I'll be responding to this gentleman.
Steve

Thank you for your email.

First, I would like to apologise for the troubles and frustration that you have experienced. I want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our products better.

We also observe some crucial information in your complaint concerning our products and services as well as the degree of our services. Although you have copied extracts from forum comments as a manufacturer we have not received any complaints via our dealer network but are still interested in your views.

To help us transfer your complaint to the correct department concerned, we would be grateful if you could contact your Ducati dealer who can submit the correct form of report that will go to the factory with vital information.
Once again, we are sorry for the inconveniences we have caused you and we hope to offer you better services in the future.

For any questions or further assistance, feel free to contact us.

Best regards

Tony Cowley
Technical/Warranty Advisor

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klev

· #2 · Jun 20, 2017

That's crazy! I got a similar reply from Ducati USA.

Reactions: 2

se7en

· #3 · Jun 20, 2017

How can this be? There are, at least, a dozen people from this site alone that have "officially" informed their dealers of the isssue. When you reply, @steeve, put a link to the other thread in there as it seems this issue is simply not getting heard...or at least not in the "correct" Ducati form of hearing. C'mon Ducati, wake up and see the issue...to h3ll with your "forms". Stop hiding behind paperwork.

amoslws

· #4 · Jun 20, 2017

Use the number i have posted in the mirror vibrations thread. That is ducati italy customer service. I think the above response is a generic response to pass the buck or alleged ignorance. They do know about it because the lady told me today that they have received many complaints. The call will be around a few $'s/£'s and it won't break the bank.

Reactions: 1

spinkick

· #5 · Jun 21, 2017

They answer in english? I for sure made the complaint.

Reactions: 1

steeve

Discussion Starter · #6 · Jun 27, 2017

spinkick said:
They answer in english? I for sure made the complaint.

It was a response from Ducati UK, But Ducati Italy always respond to me in English too.

amoslws

· #7 · Nov 27, 2017

My dealer called stating the SCN for the mirrors had changed and wants to replace mine when I am next in town. Frankly they are likely wrong but perhaps a new batch is better produced than the originals.
Anyone else had such a notification.

Reactions: 3

se7en

· #8 · Nov 27, 2017

amoslws said:
My dealer called stating the SCN for the mirrors had changed and wants to replace mine when I am next in town. Frankly they are likely wrong but perhaps a new batch is better produced than the originals.
Anyone else had such a notification.

I've not received any such notification, but I'm DEFINITELY interested in your results. Please keep us informed. As you know, this is the biggest b!tch about this bike on this site and there would be great interest if they managed to help the issue. Fingers crossed...

Ed K

· #9 · Nov 27, 2017

amoslws said:
My dealer called stating the SCN for the mirrors had changed and wants to replace mine when I am next in town. Frankly they are likely wrong but perhaps a new batch is better produced than the originals.
Anyone else had such a notification.

I guess they didn’t say what was “changed”...it should be clear to them since they are installing them on every new bike.

klev

· #10 · Nov 27, 2017

amoslws said:
My dealer called stating the SCN for the mirrors had changed and wants to replace mine when I am next in town. Frankly they are likely wrong but perhaps a new batch is better produced than the originals.
Anyone else had such a notification.

Nothing here. Looking forward to your thoughts on the new ones

steeve

Discussion Starter · #11 · Nov 27, 2017

I cant wait to hear if there's any improvement........

klev

· #12 · Nov 27, 2017

Ed K said:
I guess they didn’t say what was “changed”...it should be clear to them since they are installing them on every new bike.

Change in SCN, I would assume its better materials? Though im not sure how it would help, since for most of us the vibration start at the base of the mirror stalk

Reactions: 2

Alley Oop

· #13 · Nov 28, 2017

amoslws said:
My dealer called stating the SCN for the mirrors had changed and wants to replace mine when I am next in town. Frankly they are likely wrong but perhaps a new batch is better produced than the originals.
Anyone else had such a notification.

I don’t know what SCN is; but I have a 2018, and the looking into mirrors is like tripping on LCD. Nothing but squiggly colored lines moving everywhere.

Just ordered a pair of CRG Arrows.

klev

· #14 · Nov 28, 2017

Alley Oop said:
amoslws said:

My dealer called stating the SCN for the mirrors had changed and wants to replace mine when I am next in town. Frankly they are likely wrong but perhaps a new batch is better produced than the originals.
Anyone else had such a notification.

Click to expand...

I don’t know what SCN is; but I have a 2018, and the looking into mirrors is like tripping on LCD. Nothing but squiggly colored lines moving everywhere.

Just ordered a pair of CRG Arrows.

My understanding...SCN=Supply chain network

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Derek

· #15 · Nov 28, 2017

klev said:
My understanding...SCN=Supply chain network

Thanks for that. I hate the use of acronyms and abbreviations without an explanation of what they stand for. The first time in any text the full title should be used, thereafter it is ok to use the abbreviation because the reader then knows what it stands for. How can everyone understand all jargon?

Reactions: 1

LiamC

· #16 · Nov 28, 2017

Close. I'd say it's Stock Code Number. It's how you keep track of parts. Supply Chain Network would be the logistics in getting "stuff" to say Italy, convert said stuff into something beautiful and then get said Pretty Young Thing to a dealer in your country of residence.

Reactions: 1

klev

· #17 · Nov 29, 2017

LiamC said:
Close. I'd say it's Stock Code Number. It's how you keep track of parts. Supply Chain Network would be the logistics in getting "stuff" to say Italy, convert said stuff into something beautiful and then get said Pretty Young Thing to a dealer in your country of residence.

Makes more sense. I thought they would have changed suppliers, so maybe better materials.

se7en

· #18 · Nov 29, 2017

LiamC said:
...Pretty Young Thing...

That'd be PYT!! Michael Jackson had a song named that.

Just adding another acronym to the mix, lol.

Alley Oop

· #19 · Nov 29, 2017

Derek said:
Thanks for that. I hate the use of acronyms and abbreviations without an explanation of what they stand for. The first time in any text the full title should be used, thereafter it is ok to use the abbreviation because the reader then knows what it stands for. How can everyone understand all jargon?

That’s a good practice, especially considering the international nature of the membership. I want non-native English speakers (like the Scots) to feel welcome, as they contribute a lot.

Reactions: 1

Derek

· #20 · Nov 29, 2017

Alley Oop said:
... I want non-native English speakers (like the Scots) to feel welcome, as they contribute a lot.

Jings! You make me feel like a foreigner

Getting back on topic though, regarding the mirror vibrations.

Immediately I rode the SS for the first time I was aware of vibrations through the handlebars. Only at low revs at in town speeds. As soon as the bike is above about 30mph and doing at least 3,500 rpm the vibes are gone or at least unnoticeable. Now I have 3 other Ducatis and have ridden many other Ducati models and none of them have exhibited any hint of vibration through the bars.

The SS is the first I have ridden with the trellis frame mounted to the cylinder heads. All previous models had the frame mounted to the crankcase with bolts between the cylinders and at the rear of the vertical cylinder. Could this different frame arrangement be responsible for the vibrations we are seeing in the mirrors?
In a longitudinal 90º V-twin the primary vibrations cancel out but the secondary vibrations are doubled at a frequency of twice the engine speed in a fore and aft direction. It could be this secondary vibration that is manifesting itself through the mirrors, which appear to be mounted to the casting of the headlight/fairing support which itself is bolted directly to the frame headstock.

Just a thought.

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