Joined
·
5,240 Posts
I purchased a new Geza Gear (GEZA GEAR | Stretch Fit Custom Motorcycle Covers) cover for the SS and received it a couple days ago. I've had one of their covers for over 12 years and for all those years, I've consistently bragged and recommended their products to others. I simply wanted a new one as the old one was seriously starting to show its age, finally. The covers and the material they use is second to none.
If you remember, I posted up about the Ducati OEM cover already (http://www.ducatisupersport939.net/forum/121-ducati-supersport-939-parts-accessories/6321-supersport-bike-cover.html) but that cover is a dust cover for garage use only. The Geza Gear cover is for use at work, in the outdoor elements, and is UV and water resistant. Its also towable up to 95 MPH. Great stuff, hands down.
With ALL THAT said, I had a terrible experience on this reorder...and they were fully aware of my long term relationship with their products and my consistent recommendations!!! First, they quoted my a 2-3 week lead time. After three weeks, I called to check status as I hadn't received the product yet. After exactly 4 calls, 2 voicemails, and 1 email, they finally returned my messages with a statement that they would check on my order. They didn't call me back...I had to attempt to contact them, again!! Over the course of two more weeks and 3 more phone calls and two more broken promises and a couple extra excuses thrown in, I gave up...expecting to never receive it and seriously disappointed in their service. I was actually now pissed because of all my years of recommendation, I felt were unwarranted and undeserved!! Low and behold, it showed up...finally...after 5 weeks and 5 days...and no prior notification or contact from them. They came through, but I cannot any longer recommend them for their terrible customer service. I'm now very leery of their long term warranty as I feel their business is on the line or something. Maybe its a one-man business...IDK. That's just my feeling and very well may not be the case, but they certainly are experiencing issues of some sort.
Bottom line: I feel like the ONLY reason I have a cover is through my own personal persistence, NOT their desire to sell me a cover!!! That's a shame!!
I'm glad I got a cover from them and I hope it lasts as long as the last one, but I'm not hopeful. Still, the product looks and feels like the real deal, so time will tell. Anyway, pics attached.
If you remember, I posted up about the Ducati OEM cover already (http://www.ducatisupersport939.net/forum/121-ducati-supersport-939-parts-accessories/6321-supersport-bike-cover.html) but that cover is a dust cover for garage use only. The Geza Gear cover is for use at work, in the outdoor elements, and is UV and water resistant. Its also towable up to 95 MPH. Great stuff, hands down.
With ALL THAT said, I had a terrible experience on this reorder...and they were fully aware of my long term relationship with their products and my consistent recommendations!!! First, they quoted my a 2-3 week lead time. After three weeks, I called to check status as I hadn't received the product yet. After exactly 4 calls, 2 voicemails, and 1 email, they finally returned my messages with a statement that they would check on my order. They didn't call me back...I had to attempt to contact them, again!! Over the course of two more weeks and 3 more phone calls and two more broken promises and a couple extra excuses thrown in, I gave up...expecting to never receive it and seriously disappointed in their service. I was actually now pissed because of all my years of recommendation, I felt were unwarranted and undeserved!! Low and behold, it showed up...finally...after 5 weeks and 5 days...and no prior notification or contact from them. They came through, but I cannot any longer recommend them for their terrible customer service. I'm now very leery of their long term warranty as I feel their business is on the line or something. Maybe its a one-man business...IDK. That's just my feeling and very well may not be the case, but they certainly are experiencing issues of some sort.
Bottom line: I feel like the ONLY reason I have a cover is through my own personal persistence, NOT their desire to sell me a cover!!! That's a shame!!
I'm glad I got a cover from them and I hope it lasts as long as the last one, but I'm not hopeful. Still, the product looks and feels like the real deal, so time will tell. Anyway, pics attached.
Attachments
-
202.2 KB Views: 428
-
237 KB Views: 411
-
167.7 KB Views: 348
-
191 KB Views: 343
-
186.4 KB Views: 298
-
177.7 KB Views: 294