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Discussion Starter · #1 ·
I am taking some time to read through the delivery dates threads that are on here, and feeling a bit disappointed.

I test rode an SSs on the first day available. I have bought two other Ducs from the biggest Ducati dealer in the SW (AZ, NM, NV) and they just had the one demo. Some guy just bought the demo (that was supposed to just be a demo) with 400 mi on it, and payed full price. (Red SSs).

I talked to a salesguy who is a riding buddy of mine, and he said they won't see a single new SS until July. This sounds ridiculous! July? for the 2nd model to arrive? At a dealership that moves a ton of Ducatis? Are you guys (gals) that are placing orders going through your local dealers? or shopping around for availability? What are they telling you about availability? I want to get one in mid-June or so (based on some personal financial reasons) and they say there won't be bikes available.

Are you folks out there hearing similar things? I will call Jason Chinook myself to see what is going on.
-Cheers!
 
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When I picked up my SS S yesterday my sales guy said they are rolling these out slowing. He just got my bike and a white S which was supposed to be their S demo but they sold it instead. He also said the factory is slow right now. They can't get any 959's or 1299S's.
 

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Discussion Starter · #3 ·
When I picked up my SS S yesterday my sales guy said they are rolling these out slowing. He just got my bike and a white S which was supposed to be their S demo but they sold it instead. He also said the factory is slow right now. They can't get any 959's or 1299S's.
How did you order it? Did you just put a deposit down on the model / color that you wanted, and hoped for the best? or was it for a known bike that was in the pipeline? Did you talk to other dealers about what their pipeline / timeline looked like?

Before I plunk down cash for a deposit, I would like to know what I can expect for chances of getting the bike I want in a timeframe that works. Otherwise - seriously considering getting a Multi.
 

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I'm in Minnesota (hardly a great place for bikes and certainly not a priority shipping destination for Ducati). I rode one demo and they offered to sell it to me. Then went up the road road an S model demo and ordered a base with $500 down. That was two weeks ago. They gave me a shipping number on Friday for my bike which is currently in PA. I have no special pull at the dealership. Neither of the dealers acted like it would take that long to get the bikes.

It does seem that the dealers have little to no idea of when bikes will arrive. I spoke to three about demo rides back in March and none really knew when the demos would be arriving. As late as three days before the scheduled demo days, they still weren't sure that the bikes would be coming.

From reading the forums, it seems that CA and FL dealers have no problems getting bikes. East coast dealers have consisently been saying bikes are 2-3 weeks out from the order date. I'm the only guy on here from the midwest (as far as I know) and it took 2-3 weeks for me (if the tracking number I've been given is accurate.)

All that said, it doesn't make sense that your local dealer wouldn't be getting this bike until July. I'd hunt around and buy from someone else, especially if that someone else is in SoCal. Those guys seem to get bikes with no problem.
 

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I got ahold of a cali Ducati rep, with some digging he told me my bike had cleared customs in NJ and was on a truck for delivery to my dealer in NH. Still haven't heard from my dealer for confirmation, I called yesterday to tell them what I learned from the rep about the status of my bike delivery, their response was they haven't heard from Ducati officially so they aren't aware where it is. Honestly, if I can get that kind of info on my own, I DONT understand why my dealership can't do that in an official capacity. :|
 

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I got ahold of a cali Ducati rep, with some digging he told me my bike had cleared customs in NJ and was on a truck for delivery to my dealer in NH. Still haven't heard from my dealer for confirmation, I called yesterday to tell them what I learned from the rep about the status of my bike delivery, their response was they haven't heard from Ducati officially so they aren't aware where it is. Honestly, if I can get that kind of info on my own, I DONT understand why my dealership can't do that in an official capacity. :|
Boston, Massachusetts here; I placed an order and deposit the day these were announced back in November. My dealer here in the metro Boston area told me about the incoming demo and dates, all of which were accurate, but their level of up-to-date info from Ducati after that has been scant. They ended up receiving 2 more red base model SuperSports, and they told them "thanks - but what about the standing orders we have?" My dealership has been nothing but awesome, so I have no reason to believe they're asleep at the wheel here. I tried calling the same individual that JaggerCat did, but have yet to receive any callback. While I don't begrudge our friend fishoutofh20 in MN here - it's a bit mind-boggling that they placed an order merely weeks ago and has a bike on its way, meanwhile I'm here in Boston totally in the dark.
I know Ducati is trying to build the brand here in the US - and if they intend on doing that successfully, they need to run their business like any modern day business and offer a basic level of customer service. I'll happily take delivery of this bike, but when the time comes, I will make sure someone in the home office gets some very constructive feedback.
 

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I placed my deposit in late January and it was for a bike in the pipeline. They were getting 2 White S models and I was the 2nd deposit that they took. The dealers are pretty much in the dark. They get invoiced when the bike clears customs and then it ships out to the local dealers.
 

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How did you order it? Did you just put a deposit down on the model / color that you wanted, and hoped for the best? or was it for a known bike that was in the pipeline? Did you talk to other dealers about what their pipeline / timeline looked like?

Before I plunk down cash for a deposit, I would like to know what I can expect for chances of getting the bike I want in a timeframe that works. Otherwise - seriously considering getting a Multi.
I put my Monster 1100evo on consignment at my dealer and it sold last December and I had them keep the $ as a deposit on the bike. Told them I wanted a red S. Didn't hurt that I have a relationship with them (prior purchases, servicing, track days).
 

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Boston, Massachusetts here; I placed an order and deposit the day these were announced back in November. My dealer here in the metro Boston area told me about the incoming demo and dates, all of which were accurate, but their level of up-to-date info from Ducati after that has been scant. They ended up receiving 2 more red base model SuperSports, and they told them "thanks - but what about the standing orders we have?" My dealership has been nothing but awesome, so I have no reason to believe they're asleep at the wheel here. I tried calling the same individual that JaggerCat did, but have yet to receive any callback. While I don't begrudge our friend fishoutofh20 in MN here - it's a bit mind-boggling that they placed an order merely weeks ago and has a bike on its way, meanwhile I'm here in Boston totally in the dark.
I know Ducati is trying to build the brand here in the US - and if they intend on doing that successfully, they need to run their business like any modern day business and offer a basic level of customer service. I'll happily take delivery of this bike, but when the time comes, I will make sure someone in the home office gets some very constructive feedback.
As an outsider to the USA market, I must say that I agree with you about the service you guys are having to deal with, I too find it quite ridiculous. When I tested the Panigale at my local ducati dealer and the F4 MV Agusta at another dealer I returned to the ducati dealer to pay for the supersport. This was Jan '17 and other than the price my main question was when is delivery and the salesman told me he is not certain but can work on mid may. On this past saturday the dealer said the vessel is a week from the port and I can expect the SS to be released to me mid may. I live in third world africa. But I must add in south africa we don't tolerate poor service and socially have high expectations, it's ingrained into our cultural make-up. The USA used to be at the forefront of customer service and taught much of the world in how it must be.
 

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I just spoke to the Ducati rep and got what I thought was the runaround, saying he doesn't any kind of tracking number, that only the dealership are given that from the parent company, that even tho I gave him MY invoice #, it's not necessarily my bike, that the dealers can't call him because he has nothing to give them for ANY info. He also told me that he is one of three ppl in his office that represents Ducati of North America. I told him I was done with him and hung up on him.
 

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Got a call from the salesman I'm dealing with, he told me forget what the Ducati rep said, the bike as of today, has been released to UPS for transport, then they usually send notification and tracking number within 48 hours to the dealership. Fingers crossed.
 
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